Guidelines
● Outstanding amounts owing to RocQ (Pty) Ltd t/a RocQ (referred to as “RocQ”) will be settled on receipt of the invoice.
● The RocQ stock delivered will be seen to be the property of RocQ until full payment is received.
● The Practice owner will allow RocQ to monitor the Product procedures in the practice and that the protocols are being followed.
● Any damaged stock received is to be reported to RocQ with in 24 hours failing which the stock will assumed to have been received in good order.
Product or packaging complaints
● Any allergic reaction to be reported immediately for investigation.
● Before and after photographs to be accompanied with the email, including all product images, treatment date, and any 3rd party products used.
● Non-compliance of the above-mentioned requirements will prolong the resolution of the complaint.
Advertising / Marketing
● Only material provided or approved by RocQ may be used to market RocQ products.
● Brochures & marketing materials will be provided on request.
Ordering & delivery
● Orders are only accepted in writing via email orders@rocq.co.za, or WhatsApp to: Lindsey Ehrke @ 082 452 7392
● If a Practice orders incorrect stock, the Practice needs to notify RocQ Ceuticals within 24hrs. RocQ Ceuticals reserves the right to replace the incorrect stock to the equivalent value and to charge a 20% handling fee.
● Returns will be processed for mechanical faults; batch recalls or broken vials. If a fault is logged after 14 working days, it will be at the discretion on RocQ Ceuticals and a handling fee of 20% may apply.
Payments
● All signed delivery notes will serve as proof of delivery and receipt of goods.
● The outstanding monies owing to RocQ will be settled by the company and or the Directors of the practice in their personal capacity.
● All legal fees resulting in the recovery of outstanding monies will be for the account of the Practice.
● Only EFT payments will be accepted or Credit Card with additional charge for fee - no cash payments.
● The invoice number/ Practice name is to be used for all payment references.
Bank Details: RocQ Pty (Ltd)
Bank: First National Bank
Branch: Cresta
Account: 62929618546
The law of the Republic of South Africa shall apply to this contract between RocQ and The Practice.
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